Privacy Policy

1. Information we collect

We collect information you provide directly, information generated as you use the Services, and information from third parties.

Information you provide

• Account details — your name, phone number, email address, CNIC and profile photo when you register as a rider or driver.
• Driver documents — driving licence, vehicle registration and inspection records required to onboard drivers.
• Payment information — card or wallet details processed by our payment partners; we do not store full card numbers on our servers.
• Communications — messages, feedback and support requests you send to us.

Information collected automatically

• Location data — precise GPS location of riders and drivers during a trip to match rides, navigate and calculate fares.
• Trip information — pickup and drop-off points, route, distance, fare, ratings and timestamps.
• Device and usage data — device model, operating system, app version, IP address, and how you interact with the app.

2. How we use your information

We use your information to:

• Provide, operate and maintain the Services, including matching riders with drivers and processing trips.
• Calculate fares, process payments and issue receipts.
• Verify driver identity and eligibility and keep the platform safe.
• Provide customer support and respond to your requests.
• Send service updates, trip notifications and, where permitted, promotional messages you can opt out of.
• Detect, prevent and investigate fraud, abuse and safety incidents.
• Comply with legal obligations and enforce our Terms and Conditions.

3. How we share your information

We share your information only as needed to run the Services:

• Between riders and drivers — we share limited details (such as name, photo, pickup location and contact) needed to complete a trip.
• Service providers — payment processors, mapping, cloud hosting and communication providers who act on our behalf.
• Legal and safety — law enforcement or regulators when required by law, or to protect the rights and safety of our users and the public.
• Business transfers — in connection with a merger, acquisition or sale of assets, subject to this policy.

We do not sell your personal information.

4. Location data

Location is central to a ride-hailing service. With your permission, we collect precise location from riders when booking and from drivers while they are online. Drivers' location may be collected in the background while a trip is active to enable navigation, ETAs and live trip tracking. You can disable location access in your device settings, but core features of the Services will not work without it.

5. Data retention

We keep your information for as long as your account is active and as needed to provide the Services, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements. When information is no longer required, we delete or anonymise it.

6. How we protect your data

We use administrative, technical and physical safeguards — including encryption in transit, access controls and monitoring — to protect your information. No method of transmission or storage is completely secure, but we work continually to protect your data and promptly address any vulnerabilities.

7. Your rights and choices

Depending on applicable law, you may have the right to:

• Access and receive a copy of the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your account and associated data.
• Object to or restrict certain processing, and opt out of marketing messages.

To exercise these rights, contact us at info@cabby.com.pk. We may need to verify your identity before acting on your request.

8. Children's privacy

The Services are not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you through the app or by other means. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

10. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

• Email: info@cabby.com.pk
• Phone: +92 300 8321321
• Address: Office No. 301, Central Tower-2, Hali Road, Block B, Gulberg, Lahore.